Refund Policy

1. Overview

Seavion, a business registered and operated under Centauri Pvt Ltd (“we”, “our”, “us”), is a subscription-based map and weather service for seaplane pilots in the Maldives. New purchases are processed by Dodo Payments as merchant of record, handling billing, applicable taxes and refunds. Prices are plus applicable taxes. Card statements show DODOPAY_SEAVION. Paddle remains the payment provider for purchases made before the switch. This policy explains when and how you can request a refund.

2. Subscriptions

Free trial

The Aviator plan includes a 7-day free trial. You will not be charged during the trial period, and you may cancel at any time before the trial ends without being billed.

Cancellation

Subscriptions renew until cancelled or the 10-year term ends. You may cancel your subscription at any time. When you cancel, your access continues until the end of the current billing period.

Refunds

You may request a full refund of any subscription charge — monthly, annual, or a renewal — within 14 days of the charge. To request a refund, contact hello@seavion.app or contact the payment provider through your receipt email.

3. Aerodrome Chart Purchases

Aerodrome charts are one-off digital purchases from $99 plus applicable taxes, delivered as downloadable PDF files. Standard charts are delivered within 24 hours and express charts within 1 hour of payment, unless we contact you because the chart needs checking. You may cancel a chart purchase for a full refund at any time before it is delivered, meaning before the licence opens. The ready email confirms delivery. Once a chart is delivered or downloaded, the purchase is final. If a chart is defective or materially incorrect, contact us and we will always provide a corrected chart or a full refund.

4. How to Request a Refund

To request a refund, email hello@seavion.app with:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

Refund requests for undelivered charts are honoured immediately. For delivered charts, we will ask what is wrong so we can correct the chart.

For purchases made before the switch, you can also request a refund directly from Paddle via the “View receipt” link in your confirmation email or at paddle.net. We respond within 5 business days. Refunds are processed by the payment provider and returned to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your payment provider.

5. Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If local law entitles you to a refund beyond what is described here, those rights apply.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify users of material changes by email or via the Service at least 14 days before changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

7. Contact

For questions about this Refund Policy, contact us at hello@seavion.app.